Affective Hospitality Institute - About Us

Discover the AHI's journey from tradition to pioneering innovation in emotional intelligence. Join us in transforming the hospitality and service industry with empathy and expertise at the heart of every interaction.

A New Era of Service Excellence: How AHI Integrates Emotional Intelligence

The Affective Hospitality Institute (AHI) stems from the esteemed legacy of EHL Hospitality Business School and EHL Passugg in fostering human-centric business value. AHI leads the way in infusing emotional intelligence into the hospitality and service sectors, setting a new standard for excellence.

Legacy of Excellence

AHI builds upon the esteemed legacy of EHL Hospitality Business School and EHL Passugg, renowned for fostering human-centric business value, ensuring a strong foundation for its initiatives.

Pioneering Emotional Intelligence

AHI leads in integrating emotional intelligence into hospitality and service, setting new excellence standards by focusing on the human element of business.

Setting a New Standard

AHI integrates emotional intelligence into hospitality, redefining excellence and enabling exceptional, meaningful client experiences.

AHI Institute

EI Revolution: Empathy at the Core of Service

Discover how AHI is setting a new benchmark in the hospitality and service sectors through its commitment to emotional intelligence.

Our mission and vision focus on empowering hospitality and service professionals and crafting empathetic, memorable experiences for every guest or client.

Empowerment through Emotional Intelligence

AHI dedicates itself to the cultivation of emotional intelligence (EI) as the essence of service excellence.

Our mission is to disseminate world-class research and education that enhances the emotional acumen of service professionals, thereby transforming the very fabric of guest experiences across industries.

Envisioning a World of Empathetic Service

Our vision is an industry where every interaction is underpinned by understanding and empathy. By infusing the service sector with EI, we strive for a future where each touchpoint is an opportunity to create meaningful, memorable, and emotionally resonant experiences.

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AHI Commitment

Advancing Excellence in Education and Research

The AHI Promise: where excellence meets innovation in education and research.

Our Legacy

In alignment with EHL standard of excellence, AHI promises to remain at the forefront of educational and research initiatives. We continue to bridge campuses and cultures, collaborating with entities such as Geneva's Swiss Center for Affective Sciences (CISA), to ensure that our impact is both profound and pervasive.

Tailor-Made Training

Our experts deliver tailor-made training to accelerate the adoption of your new customer experience strategy and service guidelines. These training programs are central to the service transformation process. Targeting employees, managers and executives alike, they are designed to empower your people to deliver exceptional and consistent client experiences at all levels of the organization.

AHI Institute

Elevating Service Excellence through Emotional Intelligence

In the competitive hospitality industry, success hinges on demand and supply dynamics. EHL's Affective Hospitality Institute (AHI) enhances customer satisfaction and loyalty through enriched relationships, while also improving service quality by strengthening workforce resilience and well-being. AHI's innovative programs set a new standard for emotional intelligence and recruitment practices in the industry.

A Scientific Foundation for Service

At AHI, we approach emotional intelligence as a scientific discipline, harnessing insights from applied and organizational psychology.

Our initiatives are meticulously crafted to integrate with the existing talent management programs of organizations, enhancing their ability to connect, understand, and thrive.

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Transforming Industries, Enhancing Lives

At AHI, our impact goes beyond business metrics. By nurturing the emotional skills of service providers, we improve both organizational performance and the well-being of the workforce. This creates an environment where both professionals and guests can thrive.